Terms & Conditions
Terms & Conditions
Welcome to OORacing.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Mortimers of Canterbury Ltd’s relationship with you in relation to this website.
The term Mortimers of Canterbury Ltd or ‘us’ or ‘we’ refers to the owner of the website ooracing.com whose place of business is located at Woodash Garage, Hammill Road, Woodnesborough, Sandwich, Kent, CT13 0PR. Our company registration number is 4823826, Registererd in England. The term ‘you’ refers to the user or viewer of our website OORacing.com.
Age Restrictions
If you are under 18, you may use OORacing.com only with the involvement of a parent or guardian.
Your Account
If you use our website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password is being used in an unauthorised manner. If you use a shared computer it is recommended that you do not save your account details in your internet browser.
Please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information within the Your Account area of the website.
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Parts
All parts in our online store are pattern parts unless otherwise stated.
Parts
All parts in our online store are pattern parts unless otherwise stated.
Parts are not for re sale in The United States, South America or Canada.
Pricing and Availability
We list availability information for our products on each individual product page on the website. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by email or phone if any products you have ordered turn out to be unavailable.
All pricing information on the website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
All prices are inclusive of VAT. Our VAT number is 784 2897 72.
International Customers
When ordering goods from OORacing.com for delivery to Europe and overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations.
We cannot ship to The United States, South America or Canada.
Our contract
When you place an order on our website OORacing.com, we will automatically send you an email containing the details of your order. This is only an acknowledgment. Your order is officially accepted by us at the time we send the dispatch confirmation email to you.
Delivery
We ship by Royal Mail or Courier depending on the total weight of your order. Shipping prices start from £3.50. The weight is calculated automatically in the shopping cart and shipping cost is generated by the delivery information entered when placing the order. Please note that you need to register to get a shipping price, otherwise the shopping cart doesn't know where in the world you are. Also make sure that you select the correct delivery address when using PayPal Express as we always use the delivery address you have submitted. We monitor each order carefully and reserve the right to adjust shipping price up or down depending on the accuracy of the shopping cart calculations. There are certain areas considered as remote areas and might incur a surcharge. For full UK post code list please see Delivery and Returns section. We will contact you via email to resolve any surcharges either via an alternative delivery address, additional payment or cancellation of your order. We dispatch orders Monday to midday Thursday each week. Bespoke items like gas flowed parts or engines will take longer.
Please note we do not offer or guarantee next day delivery. We can not be held responsible for any delays occurring from our couriers or Royal Mail (i.e. postal strike, breakdowns or Christmas deliveries) It's also important that you provide as much delivery address information as you can (company name, house number, full post code etc) to avoid any delays. You will receive a tracking email directly from UPS with information about your delivery so make sure you provide a valid email address when you place the order. You can always email us if you need any additional information about your delivery.
All our parcels require a signature upon delivery. If you miss Royal Mail the parcel will be held in your local post office or sorting office and you can either pick it up or arrange for redelivery online. If you miss the courier please contact the courier directly to make arrangements for redelivery. Parcels will only be stored for a few days before returned to us. If tracking says the parcel has been delivered but you haven't got it, you need to notify us within 72 hours. We are not responsible for missed delivery and reserve the right to charge you an additional shipping cost if the parcel has been returned to us. If we receive no communication from you within 14 days of delivery (apart from the 72 hour non receipt limit) you are deemed to have received the goods in full working order and with no problems.
Warranty/Returns
OORacing.com aims for full customer satisfaction! Please make sure you know exactly what you want and need before ordering. Don’t hesitate to contact us before placing your order if you are unsure if the part will fit your bike. You can always email us or give us a call if you have any questions about the parts you have ordered. We are here to help so please don't open a PayPal dispute for whatever reason without contacting us first (we are just a small company and very approachable!)
We offer a 28 day warranty where you can return the goods it to us in original (new) condition and packaging within 28 days of the invoice/packing list date. All returns have to be accompanied by a copy of the original invoice/packing list.
Return costs are non refundable for a returned item.
If you wish to return goods to us please use the following address:
Mortimers of Canterbury Ltd
Hammill Road
Woodnesborough
Sandwich, Kent
CT13 0PR
If your goods are visibly damaged upon delivery please inform the courier/postman immediately. Any damaged goods must be reported to us within 24 hours. And please remember to let us know of any non receipt within 72 hours, after that we're unable to raise a claim with the courier!
Our 28 day warranty does not apply to defect in parts appearing from wear and tear such as trim, stickers, slight marks, dents or chips and it doesn’t apply to defects caused by accidents, misuse, poor maintenance etc.
Warranty does not cover following items:
Tyres
Sprockets
Chains
Bearings
Nuts and bolts
Any electrical parts
Clutches
Throttles
Brake parts
Wheels
Gaskets
Frames
Carburettors
Fuel tanks
We can not offer any warranty on parts that has been fitted by the customer him/herself or a workshop (other than ours).
We do not take any responsibility for damage that the parts might have caused by incorrect fitment.
Warranty does NOT cover any of our performance engines as they are used in an uncontrolled environment and requires a high level of service and maintenance. We do however offer our regular 28 day warranty for engine parts. Please note that the claim has to be made within 28 days of invoice date.
WARRANTY EXCLUDES ANY KICK START GEAR FAILURES AS THESE ARE CAUSED BY RIDER ERROR.
SEE STARTING PROCEDURE ON OUR YOUTUBE CHANNEL
Some of our clearance parts are not suitable for road use. Please check with us first before ordering.
Please be advised that the original pit bike is 49cc and intended for use by persons (children) under 60 kg. All our pit bike parts are made for the original purpose, so ooracing.com can not be held responsible for any use outside these restrictions.
Please be civil! We have a zero tolerance policy so will cancel and refund any order where the customer is being abusive or threatening.
Privacy
Use of the website is also governed by our Privacy Policy which is incorporated into the website. To view the Privacy Policy, please click on the link at the bottom of the page.
Changes to the Service and these Terms and Conditions
We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the policies and conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).
Disclaimers
We make no warranty or representation that our website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.
Law and Jurisdiction
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
